Terms and Conditions

Welcome to Sweets by Jenna! Before using our website or making a purchase, please take a moment to read and understand the following Terms and Conditions. By accessing our website and engaging in any transactions, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website.

1. General

1.1. The terms “we,” “us,” and “our” refer to Sweets by Jenna. The terms “you” and “your” refer to users and customers of our website.

1.2. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes.

2. Products and Orders

2.1. Our website offers a variety of sweets and confectionery products for sale. We strive to provide accurate product descriptions, images, and pricing, but we cannot guarantee that all information is error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

2.2. By placing an order, you agree to provide accurate, current, and complete information. We reserve the right to cancel or refuse any order at our discretion.

2.3. All orders are subject to availability. In the event that a product is out of stock after you’ve placed an order, we will notify you and offer alternatives or a refund.

3. Pricing and Payment

3.1. All prices listed on our website are in the currency indicated and include applicable taxes unless otherwise stated.

3.2. Payment methods accepted are as displayed on our website. You agree to provide valid payment information and authorize us to charge the provided payment method for the total order amount.

3.3. We use secure third-party payment processors to process payments. We do not store your payment information on our servers.

4. Shipping and Delivery

4.1. Shipping and delivery options, costs, and estimated times are provided during the checkout process. Please review this information before placing your order.

4.2. We are not responsible for any delays, damages, or losses caused by third-party shipping carriers. Any issues related to shipping should be directed to the carrier.

4.3. You are responsible for providing accurate shipping information. We are not liable for any delays or non-delivery resulting from incorrect or incomplete information provided by you.

5. Returns and Refunds

5.1. We strive to provide high-quality products. If you receive a damaged or defective item, please contact us within 2 days of receipt to request a return or exchange.

5.2. Returns are subject to our review and approval. Returned items must be in their original condition and packaging.

5.3. Refunds will be issued in the original form of payment or as store credit, at our discretion.

6. Intellectual Property

6.1. All content on our website, including text, images, graphics, logos, and product descriptions, is the intellectual property of Sweets by Jenna and is protected by applicable copyright and intellectual property laws.

6.2. You may not use, reproduce, distribute, or modify our content without our explicit written consent.

7. Privacy

7.1. Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

8. Limitation of Liability

8.1. To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products.

9. Governing Law

9.1. These Terms and Conditions are governed by and construed in accordance with the laws of Connecticut. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Connecticut.

By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at (860) 785-8512. Thank you for choosing Sweets by Jenna!